First Federal Bank, Overland Park, KS

it was a refinance. This was less painless than the last one did with another company years ago.

Farrell is very responsive and has a very smart and professional team that works with you to keep the refinance process moving along. I have recommended him to numerous people in the refinance process and will continue to do so.

Crystal was great about educating and explaining each time I had a question.

Timely communication

Scott answered my questions in a timely manner in in such a way that I was able to understand what was what. The process took awhile but I understood that it was a busy time for the refinance business.

Ben was very candid through the entire process, and very very quick to respond to any questions I had along the way. He really made me feel like I was being taken care of.

The easiest, simplest refinance experience I could have imagined. It was incredible that Mike reached out proactively when he saw an attractive refi rate and then activated plans quickly with minimal work needed by me...just an outstanding...

Easy and straightforward

AMAZING! Very responsive, follow-ups, takes care of your needs the best of his ability. Any question or concern I had he answered immediately or took care of whatever was needed.

This is my 2nd time refinancing Mortgage online. I didn't have a good experience with the first one due to the disconnection with my loan originator. This time around is a total different experience. After the first conversation with Vic on...