First Federal Bank, Overland Park, KS

Earlier in the year I was trying to refinance with American Funding. I was way too patient, then after 4 months without closing I searched for a new company and came across Mike with BNC National Bank. It was a completely better experience...

Not kept apprised of where things were in the process; many delays without explanation

I have worked with Shana before and as always, she was always so thorough, available and had all information we needed. I was very confident in her ability to guide me through the entire process. It’s a pleasure to work with Shana.

Whole process was fast. Mike always responds to any issues immediately.

Excellent experience. I felt informed and ready for the process. Step by step.

Thumbs up!

Fast responses and wonderful communication, even on a late Saturday when we were all waiting to ensure buyer recurved and signed CD. Some lenders wouldn't address that until its too late.

We could have gone anywhere, used anyone for our home loan. However, we CHOSE Michael Zerr because of his outstanding reputation for impeccable service and he did NOT disappoint. From the application process all the way to closing, with his...

Farrell Bowden knows his stuff. Always answered the phone and all emails fast.

David was awesome from the very start. He told us up front what was needed & how to provide him everything. He kept in constant communication every step of the way, so we were not left standing in the dark wondering where our loan was at during...