First Federal Bank, Overland Park, KS
Overland Park, KS
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Ben does not treat his customers equally or fairly.
Communication was great and the whole team worked hard and made the process smooth for me.
Reply from Farrell Bowden #459148
September 12th, 2026 12:17 AM
Thanks for taking the time to leave such an incredible review, Kevin! I'm thrilled to hear that you found our communication strong and the process smooth. Our team at First Federal Bank always strives to provide this level of service. Your...
read more
The whole process was fast and easy. Crystal kept us updated during the entire process.
Reply from Crystal Fitzpatrick
September 12th, 2026 12:16 AM
I'm thrilled to hear that you found the process quick and straightforward, Tristan. It's essential to keep my clients updated, so I'm glad that you appreciated it. Your positive feedback means a lot to me and First Federal Bank. Thank you for...
read more
This is my second time closing a loan with Ben, he was very Professional always responds in a timely manner. Looking forward to the rates dropping again and working with Ben! This guy deserves a raise!
Reply from Ben Bruggemann
September 12th, 2026 12:16 AM
Hi Lisa, thank you so much for your glowing review! I'm thrilled to hear that your experience closing a loan with me at First Federal Bank for the second time was a positive one. Your satisfaction is my top priority, and I'm glad I was able...
read more
for
Brian Thomas was terriffic. He was professional, knowledgeable and patient. He explained everything as we went through the process. I would recommed any one to First Federal that is thinking about refinancing. Thank you for a very stressless...
read more
Reply from Brian Thomas
September 12th, 2026 12:18 AM
I'm really glad to hear that you found the refinancing process stress-free and understandable, Patrice. It's always my aim to provide a professional service and make complex procedures easy to comprehend. Your kind words and recommendation...
read more
for
We appreciate the service and hassle free loan proces.
Reply from Ryan West
September 12th, 2026 12:18 AM
I'm so glad to hear that you found our loan process to be hassle-free, MeiMei. Here at First Federal Bank, we aim to provide the best service possible and your positive review truly means a lot. I appreciate the 5-star rating and your kind...
read more
No issues in the process. It was fast and Jennifer explained everything along the way and kept us well informed on what to expect. A pleasure to work with. 100%.
Reply from Jennifer Batterton
September 12th, 2026 12:20 AM
I'm sincerely grateful for your kind words, Sheldon. It was a pleasure to assist you throughout the process. Your satisfaction is my topmost priority, so I'm thrilled to hear that my explanations and updates were helpful to you. Thanks for...
read more
Ben was fantastic! Super prompt, knowledgeable, and able to answer all of our questions.
Reply from Ben Bruggemann
September 12th, 2026 12:16 AM
Thrilled to hear that you had a positive experience, Angel. It's always my goal to provide prompt and knowledgeable service, so I'm glad to hear that was your experience. If you have any more questions in the future, don't hesitate to reach...
read more
for
Brooke Bowden was not great. She was asking us for details we could get in some instances. For example, she wanted a statement that I could not get for her because my financial institution has their own designated dates when they are going...
read more
Everything was perfect with our conventional loan process until 5 days prior to our intended close. We received an email at noon on a Friday that the underwriter would not approve the loan due to questions over habitability. Generally, this...
read more
Reply from Owner
December 10th, 2024 12:00 AM
I'm sorry to hear about your experience with our organization, but I appreciate your detailed review. We are actively working to address all issues mentioned above. I sincerely hope that you were able to close with the lender of your choice,...
read more
3611–3620 of 14146
About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.