

First Federal Bank, Overland Park, KS
Overland Park, KS

First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Matt answered my questions/concerns directly and provided options. He wasn't pushy or overagressive in his demeanor (which sold me on using his services). Great customer service!
Reply from Matt Hering
September 12th, 2026 12:26 AM
I appreciate your feedback, Michael. I'm glad to hear that the straightforward approach and customer service I provided were aligned with your expectations. Should you have any more questions or need further assistance in the future, feel free...
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Wes was always there to answer my questions. We had a lot of issues caused by outside sources and he was patient and explained everything clearly. He always answered texts and emails promptly. great guy to work with
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Reply from Wes McDonald
September 12th, 2026 12:28 AM
I'm grateful that you took the time to share your experience, Patsy. I understand how challenging external issues can be, and I'm pleased to have helped clarify things along the way. Your kind words about my communication and patience mean...
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Easy and fast communication
Reply from Farrell Bowden #459148
September 12th, 2026 12:17 AM
Communication being easy and quick is something I aim for, so I’m glad that was your experience, Ashley. If there's anything more I can do or any questions come up, just let me know.
Dan was very helpful, was always available, and made us feel comfortable thru the whole transaction. Dan's one in a million!! Going to be using him again for our Daughter new home.
Reply from Dan Reynoldson
September 12th, 2026 12:20 AM
It's truly rewarding to hear about your positive experience, Nancy. I'm glad I could be there whenever you needed assistance and help make the transaction as comfortable as possible for you. I'm looking forward to working with you again on...
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She stayed in contact. Helped us find the right time to lock in our mortgage rate. Always checked in.
Reply from Jennifer Batterton
September 12th, 2026 12:20 AM
Thank you, Christopher, for sharing your experience. I'm glad to know that staying in contact and assisting with timing for your mortgage rate was helpful. If you have any future needs or questions, feel free to let me know.
Good communication on all progress and delays, as well as updates to the closing timeline, so we were never questioning the status.
Reply from Jayme Renner
September 12th, 2026 12:19 AM
Thank you for sharing your experience, Janet. It's reassuring to know that the communication regarding progress and updates was clear and helpful for you. Ensuring you're informed every step of the way is important to me. If there’s anything...
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Ive done business with Matt for several years...always the ultimate professional. His attention to detail and his ability to establish a great team of people to assist is always his standard. and, no...we're not related! Ive done several new...
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Reply from Matt Hering
September 12th, 2026 12:26 AM
It's wonderful to hear about the positive experiences you've had over the years, Joyce. Your kind words about my professionalism and attention to detail mean a lot. I'm grateful for your continued trust in me and I'm thrilled to have helped...
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Made the process easy . Great communication
Reply from Mike Coughlin
September 12th, 2026 12:16 AM
I appreciate your feedback, Patrick. I'm pleased to hear that the process felt straightforward and that our communication met your expectations. If there's anything else I can assist with, please don't hesitate to reach out.
Great communication
Reply from Mike Warsop
September 12th, 2026 12:21 AM
I'm glad you appreciated the communication, Maria. Ensuring clear and effective interaction is a key part of what I strive for. If you ever have any questions or need further assistance, please don't hesitate to get in touch. Thank you for...
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Communication with processor and underwriting.
Reply from Michael Zerr
January 13th, 2026 09:34 PM
We appreciate you highlighting your experience with our communication, John. Ensuring clear interaction with our processor and underwriting team is essential to us. If you have any specific feedback or areas you'd like to discuss further, please...
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.