Customer Care - Dallas, Irving, TX

As always, I have nothing but great things to say about BSI. Everyone is always so kind and patient. I truly feel supported and dont ever feel bad for asking questions. It is truly appreciated. We need more kind people in the world. Thank you....

The request to get my warranty deed was not fulfilled. I did not receive it at all after two calls

Your website is terrible. Every month I have to re-enter all my information in order to make a payment. It’s difficult to navigate and doesn’t update in a timely manner. Bennie was fine, but I had to call, be on hold and then get a call back,...

Very knowledgeable

When BSI first provided paying one's mortgage via phone, there was an option to add additional principal to the payment. It no longer exists or I don't know how to add extra principal. Please verify if this option is still available via phone...

Pam was very helped, ans the call was quick.

Ericka was very nice and courteous. I understand loss mitigation was not her department. I will call mitigation specialist Monday morning.

Yes Elizabeth help me in resolving all my problems thanks

Very professional unlike most loan companies. Treated me with respect

My concern was resolved in a timely manner. Roseanne was very pleasant and helpful.