Customer Care - Dallas, Irving, TX

I didn't initiate the phone call. In a span of 4 days, 2 females CALLED ME from BSI. Left me voicemail messages with not enough specific info (1st lady DID say account status.). I called BSI after I missed the 2nd call. Brandon explained that...

My problem could have been resolved immediately because I am paying 500 more a month for flood insurance that I have through my association, and I have provided proof several times

If you tell someone that your going to call them back then return the call.

She was able to help me with me issue.

Just my opinion

Excellent customer service

Satisfied with the handling of thenenquiry

Avg of 2-3 stars then a sudden flood of 5-star reviews = red flag. Stay clear if you can, this company is terrible. Since they bought our loan: double charges(do not for god's sake do auto draft payment), garbage websites, useless phone reps...

Representatives that don't wound like they are a robot and just spew out information that is difficult to understand.Provide a better way to set up payments so they can cater to those who get paid twice a month on the same day.Provide a way...

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