Customer Care - Dallas, Irving, TX

I do understand that I’m the one in the bad situation. However I am trying to get it resolved and it doesn’t seem like I’m getting much assistance in getting there. The packet was overnighted and signed for received by the mailroom October...

This was my third time trying to get an answer to this question. One via email, no email reply. I got a phone call reply instead and that person couldn't answer.

I have not received a call, text or email about my issue at all. It has not been resolved or attempt to be resolved.

Outstanding! Keep up the great work!

This isn't directed at Mauricio directly. This is BSI's automated payment system and how you do not allow for changes within 3 days of the planned payment. This was not explained to me. My loan was sold to your company, and I never planned...

Demeanor of agent was indifferent and uninvested in attempting to resolve my issue. Needs additional training on how to communicate with clients who are in a difficult situation.

Thank You very much

Just correct the info.I DO NOT WANT TO BE PAPERLESS.PLEASE SEND MY MONTHLY STATEMENTS AND ANY OTHER INFO.

Bennie answered my question promptly.

Ericka was efficient, professional and able to assist me in record time! She is an asset to your company!