Customer Care - Dallas, Irving, TX

Way to ghetto act, when asking a queston

She completed my request when technology of your “secure” password was not working!!!

The BSI website indicates you're only collecting escrow to pay property taxes on 1 of the 2 parcels our home loan is for. I have called at least 4 times now to try to fix this and figure out if we need to make a supplemental payment ourselves...

Problem was resolved.

Questions answered quickly

My last 2 payments were not showing up. She found that the money was sitting aside. She sent the money for the correct month and next month. I cried because my wife just died and it was a huge relief.

Shecwas courtesy, kind and knowledgeable.

Resolved quickly

This was my first interaction with BSI and I was pleasantly surprised at the efficency and friendliness of the conversation. Thank you Elizabeth.

Understood why I called and told Me how to fix it.