Customer Care - Dallas, Irving, TX

BSI is terrible. Your accounting department is always late. You give me different amount every time I call. We would never recommend your company to anyone. Customer service is rude, horrible, unknowledgeable. Your company sucks!!! We hate...

Not lied to me inregards to my account being noted

Very helpful to speak to someone over the phone

Bennie gave me as much info as he could. BSI is the worst mortgage company I have ever delt with and I have had a lot of homes. No one ever calls back, no-one answers emails and its impossible to reach a supervisor or anyone higher in the food...

My question was answered to my satisfaction.

Issue taken care of

My call was due to an erroneous fee. Roseanna took the time to understand and work with me.

I’ll know when the PMI is released …

He was very sweet and professional. He was also understanding and helpful from the get go. I loved that I didn't have to get transferred over to someone else and or get the run around in general. He was a very big help and was quick.

Estelle was great however I resent my email request re: PMI Removal but have not heard back from anyone. I have sent 2 emails.