Customer Care - Dallas, Irving, TX

Customer service was great, my biggest complaint is the phone system. The prompts are terrible and took me about 10 minutes to finally talk to a person. It was almost like the system is designed to make it nearly impossible to speak to someone...

Ms. Cruz was so nice, polite, and provided me clear explanations. I am very grateful to have all the information I needed. Thank you!

Called to ask why our escrow was increasing so much in 2024 and he was able to explain.

issue resolved

He is very professional and friendly. I enjoyed my time with him just as much as I do Annette my single point of contact. I am grateful for his help and how much time and effort he gave me. Great experience

Hi answer questions really good Tanks

My question was answered by a pleasant person

I have a past due payment reported to the credit bureau and am quite upset about it. I was told that I would hear from someone in two days, but it has been longer. I do realize this is the holiday season, but my issue is very important and...

Ericka was very clear and effective in her communication. With BSI having just bought our mortgage, I wanted to confirm on line payment process as soon as possible. She did that.

This was my 3rd attempt to obtain my documents and Estela was able to retrieve and send to me within minutes. Estela is golden and is an asset to your customer care team!