Customer Care - Dallas, Irving, TX

Roseanna was able to answer my questions. She explained why my mortgage amount changed. She was pleasant, informative, and knowledgeable.

Ms. Ericka answered every question with a resourceful answer. I really enjoyed my conversation with her.

Great communication

Marquita was very nice to talk to and quickly understood the issue I was calling about, and provided a recommendation for reducing the issue going forward.

Follow through to resolve my issue. Not give incomplete information and vague time frames with no follow through.

Honestly, this would be too much to type.

Thank you very my

Resolved the problem

Resolved the problem

I kept asking where I could find the information online and he couldn't tell me. Provide clipped responses that only partially answered my questions. Hung up without any goodbye.