Customer Care - Dallas, Irving, TX

BSI IS PRACTICING AGE DISCRIMINATION ! BSI HAS REFUSED TO COMMUNICATE WITH ME IN ANY WAY OTHER THAN YOUR DA** "PORTAL" ! I HAVE REQUESTED PAPER PAYMENT FORMS FOR NEARLY A YEAR WITH NO RESULTS. YOUR EMPLOYEES ARE UNABLE TO ANSWER BASIC QUESTIONS...

We have a new insurer and wanted to advise BSI of the details. We spoke on 2 occasions to 2 different customer care representatives - the first advised that that she could not take the information from us and that our agent or insurer would...

Ericka was very helpful

Mauricio cut through all the potential bs and sent me the documents that i was unable to get on the web site, since my log in and password wouldn't work.

My issue was resolved in a timely manner

Ericka was very professional!

I’ve been waiting one week for a return call from the supervisor. You have my escrow account added incorrectly and have attempted to raise my payment. Please have a supervisor return my call ASAP.

Ericka was very informative, professional and patient .

Hire competent people and train them properly!

Offer an option to speak to a representative rather than transferring the call to multiple automated answering robots. When customers call, they need to be able to speak to actual people.