Customer Care - Dallas, Irving, TX

Issue is not resolved

The customer service representative seemed to care and knew about my inquiry.

My neighbor and I were waiting in my driveway for our children to get off of the school bus and an occupancy check was performed. That is quite embarrassing in front of my neighbor. I was in contact about the late mortgage payment and had just...

Very satisfied Customer

I don't remember the phone call. Sorry. It may have been my husband.

Everything was explained and options were discussed so we have a plan in place.

It will be great once my issue is resolved

followed up to make sure everything was right

Ericka was very pleasant.

She was very knowledgeable and was prompt when assisting me