Customer Care - Dallas, Irving, TX

Inquiry was resolved quickly!

Bennie is so polite and friendly very helpful person

I got the information I needed quickly & professionally.

The level of incompetence of smcustomer service and the constantly being bounced to different departments is criminal. The fact that it is nearly impossible to speak to a supervisor (who are the only people who know anything) with alluding...

My concerns have been ignored for far too long. I have provided all documents requested of me in a timely manner to no avail. Each time I follow up via telephone I end up frustrated disregarded and disrespected and starting over. I have shared...

This has nothing to do with Alanna and this review shouldn't reflect on them. I honestly don't remember this specific call unless it was one I placed 2 weeks ago. I don't think Alanna was the one at issue, if I recall she was friendly and answered...

Very professional

Just pull the recordings of my calls. I have people tell me 2 different things. I had someone tell me they need to keep the call under 5 minutes. You guys are going to end up getting sued, again, by the federal govt with how sloppy you guys...

Giving me an answer and documents I asked for for months now. I have not received them nor my issued check. I have been calling since November 2023 to now!

Roseanna was courteous and respectful of my concern regarding an escrow issue. She referred me to the proper department and the matter was taken care of.