Customer Care - Dallas, Irving, TX

They won't talk to me. Even though I'm not on the loan. Which I understand.

Excellent!

Your employees are amazing! So helpful and kind. But I hate that it is difficult to make principal only payments. You should be able to do that on the app.

BSI reported our account to the credit agencies when in fact we were never past due on our account.

My issue was resolved without a lot of time or hassle.

He explained in detail the issue.

The lady was so very sweet and listened to me!

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Honest feedback: I feel that BSI is lacking in areas of efficiency in both business practice and customer service relative to other financial institutions. The first issue stemmed in June of 2022 when a software error on your side resulted...

Responded with answers. Nobody has any answers nor do they call back with answers like they say they will. I have waited 2 months with no solution