Customer Care - Dallas, Irving, TX

Agents always have patience with me. The take time to explain me the answer to my concern.

Easy and fast communication. Very helpful

Everything was resolved

Your representative could have been a lot more professional in her phone etiquette, and a follow-up to ensure the issue was resolved, She left that up to us, and I feel that is BSI's responsibility since they are suppose to be providing quality...

Issue was resolved fairly quickly.

ESTELA WAS VERY HELPFUL AND QUICKLY ANSWERED MY QUESTIONS!

Very professional and knowledgeable. A credit to your company.

I paid the shortage on my escrow and my new house payment did not dhow up on my next bill. So I had to call to verify. It was paid in more than enough time for the change to be made on my next boll.

questions answered fully and intelligently

I placed 3 calls and 3 email inquiries about re-casting my loan and no one was knowledgeable or seemed liked they wanted to help. The result is that I paid off my mortgage in full 3 months into our loan because of lack of response. The result...