Customer Care - Dallas, Irving, TX

Still have not received a call back from management

She told me what was going on with my loan and the direction I need to go in in order to fix it now I’m just waiting on my 1098 forms for 2022 and 2023 to be emailed to me

Very nice and well spoken! Got exactly what I needed done and done correctly!

Answered my questions professionally

Alanna was fine at providing what she could, but there was an underlying lack of understanding as to why my document requests, account info, and Home Owners Insurance updates were not processing. Additionally, while I understand the need for...

Even though she wasn't able to meet my direct need, she gave me another alternative solution that I didn't know was possible.

Knowledge and kindness.

She is very knowledgeable with BSI procedures and handled exactly what I needed.

Easy to access

quick and professional answer