Customer Care - Dallas, Irving, TX

Speak better to patrons I had to call several times to dispute a payment s made with no resolution made

Being more friendly

since BSI bought my mortgage it has been extremely confusing and convoluted. exhausting

issue resolved very quickly

I'm old, feeble and forgetful...and needed help... The agent was very patient and reassuring, and provided everything I needed.

Everything was what I expected from you

The rep hung up on me at the end of the call

Friendly and accurate!

Mauricio did great, the websites functionality and payment option are terrible. I wouldn't need to call in if the UI was improved.

my agent has an answer to all my questions.