Customer Care - Dallas, Irving, TX

Quick and proper attention with my request

Thank you for your help

Ericka was professional and nice.

Great uplifting call

Thank you very much

Messing up my credit with the poor processing of mortgage payments.

When provided a direct contact so there’s no need to explain the situation to every other person that answers the phone to assist would be optimal. I never was able to speak directly with Allana. Not once have I been able to speak With a representative...

I have been calling about the same issue for 3 months and have just got passed from one department to another. Ursula was the only person to take the time to help resolve the issue . She was awesome and I would recommend her services to everyone....

Don't ping pong your customer between departments

The customer service agent Connie was knowledgeable and patient while I described my situation and pointed me in the right direction to access the forms online, while answering the questions I had about the process that couldn’t be answered...