Customer Care - Dallas, Irving, TX

Ericka was very pleasant, answered all my question.. Sent the documents very fast. She is one of the nicest people I have talked to in a long time.

Very understanding

Honesty goes a long way with me and that’s what she was

Great experience

Easily resolved

Very prompt and friendly service, easily answered questions

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It wasn't Terri. It's the way you have your payment methods. It's terrible and what happened to me shouldn't happen, period to anyone.

Ms. Bailey remained professional throughout the call, and put every effort into understanding my needs. I really appreciate that from her.

Professional and resolved my problem. I paid twice in April so May 2024 mortgage payment is already paid. Next monthly payment is June 2024. Thank you!