Customer Care - Dallas, Irving, TX

Need to do better by understanding people question and don’t leave them hanging with out a answer

Elizabeth was clear and concise and gave me all the necessary info needed.

Very professional, issue resolved

I called about my account being charged twice. Was told one payment was cancelled and I would be getting a check in the mail. I was not given a reason why when I asked for confirmation of payment being refunded so I could talk to my bank was...

He was nice and professional

I had a question and could not get it resolved online. A quick call to BSI and it was a done deal. Thank you

Very professional

Need more work on customer service skills

Marquita was able to answer all my questions and understood how the escrow account is managed unlike on previous calls.

That would be great if the representative is a bit more kind.