Customer Care - Dallas, Irving, TX

The money should have been redeposited into my checking account, instead of having to wait for a check for which I now have to deposit.

Professional and helpful

Problem solved.

Out of all of the mortgage companies we have dealt with this is the most backwards in how payments are applied when paying online. The overall communication to customers has been a frustration with the customer service people not knowledgeable...

I was not sure if I was speaking to a live person of a slow AI

Mauricio Garcia was very knowledgeable and helpful. I had called BSI customer service multiple times and no one was able to explain my questions I had regarding escrow like he did. Overall great customer service I hope BSI hires more personnel...

solved my problem

Mauricio Garcia was very knowledgeable and helpful. I had called BSI customer service multiple times and no one was able to explain my questions I had regarding escrow like he did. Overall great customer service I hope BSI hires more personnel...

Need to learn how to speak to someone and also need to learn how to communicate before you switch them to another department

She was very knowledgeable about my question along with a great add attitude!!