Customer Care - Dallas, Irving, TX

Listen to what the customer is trying to explain, allow yourself to look at the situation like a consumer. A slight bit of empathy would be nice. Thank you

It looks like BSI changed PO Box . My Insurance company Travelers actually sent copies of new Insurance policy back in May to BSI FINANCIAL SERVICES PO BOX 691690 SAN ANTONIO TX 78269, which they have done for the last 4 years .

Have your reps speak more clearly so its easier to understand them.

Provide the services or information requested. I even had the Loan Officer called the support team to let them know which group to connect me to however, they didn't have a clue of what needed to be done. The loan Officer apologize for the...

Terrible company

I need help resolving my issue. The Person I spoke to on the phone just spoke over me the entire time.

I had a great experience because of Brandon.

Knowledgeable person who helped us and gaves us peace of mind.

Representative dropped the call abruptly and did not call back.

Bennie was courteous and professional towards my needs which made the experience very easy.