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Customer Care - Dallas, Irving, TX
Irving, TX
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Mauricio Garcia
As per previous questions answered.
Reply from Mauricio Garcia
June 4th, 2024 12:11 PM
I'm glad to hear that you had a positive experience with your primary loan purpose. It's always my goal to provide top-notch service. Your feedback means a lot to me and the whole team at BSI Financial Services. If you have any other questions...
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ROSEANNA NAVA
I guess that’s the best y’all could do
Reply from ROSEANNA NAVA
June 4th, 2024 06:28 AM
I sincerely regret to hear about your dissatisfaction, Deann. I'm sorry that you didn't feel well-served at BSI Financial Services. We strive to provide our customers with the best possible experience and clearly, we fell short in this instance....
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Customer Care - Dallas
Customer Care - Dallas has received a review with 4 star rating from Jorge S
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Customer Care - Dallas
Customer Care - Dallas has received a review with 5 star rating from Yvette M
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Customer Care - Dallas
Customer Care - Dallas has received a review with 5 star rating from Luis C
for
Michael Fry
I've been dealing with you all for 4yrs and it hasn't gotten better, so I have no reason to believe it's going to get better. The 1st time it happened was last year when my husband past away and it hadn't even been a month since. I would like...
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Reply from Marlou Fry
June 3rd, 2024 06:36 PM
I'm truly sorry to hear about your experience, Bianca, and I apologize for any inconvenience caused. It is never our intention to cause stress or discomfort to our valued clients. Your feedback is very important to us at BSI Financial Services...
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ESTELA BARRIOS
Refund my property tax payment at my first request. I've been calling about this issue for 4 months. I keep being told it's being handled, then the next time I call, nothing has been done.
Reply from ESTELA BARRIOS
June 3rd, 2024 05:02 PM
I'm very sorry to hear about the inconvenience you've been experiencing, Madeline. It's disheartening to know that your requests regarding the refund of your property tax payment haven't been addressed promptly and effectively. I assure you,...
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ESTELA BARRIOS
Your payoff policy is ridiculous. You have my money then claim I never made a payment and charge me a late fee that was supposed to be removed but is in my payoff quote. I was told your policy was to return my payment and then I remake a payment...
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Reply from ESTELA BARRIOS
June 3rd, 2024 04:56 PM
Thresa, I truly understand your frustration with the payoff policy. I'm sorry to hear that the process has been difficult and hasn't met your expectations. It's clear that this should have been handled better. I'll be sure to pass along your...
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ESTELA BARRIOS
She solved my problem at first time.
Reply from ESTELA BARRIOS
June 3rd, 2024 04:20 PM
I'm so glad to hear that your problem was resolved promptly, Haiyan. It's wonderful to know that my assistance was able to meet your expectations. Your feedback is much appreciated and it encourages me to keep improving my service. Thank you...
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ROSEANNA NAVA
Very professional
Reply from ROSEANNA NAVA
June 3rd, 2024 03:47 PM
Thank you for your kind words and high rating, Edgar. I'm delighted to hear that you found my services to be professional. At BSI Financial Services, we always aim to offer top-quality service to our customers. Your positive feedback is greatly...
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7851–7860 of 10542
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