Customer Care - Dallas, Irving, TX

Just make sure the paperwork is not deceitful. That is the only way.

Notify me that issue had been resolved as promised by person I talked to.

Call for a issue with mlw it was resolved in minutes

Thank you for you help

Again I inquired about the late fee being removed as originally promised when I MADE MY PAYMENT ON 5/16/24 (however wasn't credited until 5/17). Again NOTHING HAS HAPPENED. I was told it would take 2 days and it has been more than 2 days and...

Takes 48 hours to get a credit for a wire and 30 - 90 days to process the "Recast" request which is just absurd.

She was knowledgeable, kind and professional. She provided me with a plan of action and her guidance proved to be spot on and I am grateful for her guidance.

CSR was helpful, professional and knowledgeable.

Bennie was able to resolve my inquiry quickly

Desiree was helpful, professional and went out of her way to resolve my issues. These are rare qualities in the customer service industry these days. Kudos to Desiree!