Customer Care - Dallas, Irving, TX

Estela was most helpful. She understood the problem and tracked down the information in assinsurance dept and was able to tell me check was sent to my mortgage company. Such a relief and most helpful.

The request was put forth for changing the due dates of the payment where in the associate cancelled the bi weekly payment plan. Therefore, the loan holder needs to pay one time payment which is not very convenient.

Everything went quick

Good customer service.

I just started paying my mortgage here so so far so good

It was ok and I got the answer I needed

Marquita was amazing Whoever made the original mistake started this mess and has ruined my credit

Ms. Robinson was great. But it took three calls before my request was resolved. Your protocol for document request is very disappointing as well as trying to reach a representative

BSI must get their act together and credit the correct account with our payments! This is the third time that BSI has incorrectly managed our mortgage accounts and BSI's mistakes are reflected on our credit reports. Despite promising to make...

Friendly and knowledgeable