Customer Care - Dallas, Irving, TX

Be customer friendly. Make it easy for customers to get in touch with the mortgage department. The email address that I was given did not work. The bsi customer portal very disappointing

Ericka was patient and very knowledgeable. I was provided with prompt and helpful assistance.

All of my questions was answered in a timely manner and the represtative was very professional and very nice and respectful and very helpful and very knowledgeable

She was very helpful

First, I've been with your company for some years now. My bill has reached the last payment. I cannot recall receiving any information they told me that I needed to request a payoff in order to make the last payment. It's important that customers...

I sent an email inquiry regarding PMI, and I received a call back with all of the details and steps to take. She also assisted with more questions that I had while on the phone regarding my change of insurance, so it was nice to get both my...

Everyone in your customer service dept is rude and demeaning. They don't seem knowledgeable about your business at all.

The communication was consistent.

Estela listened to my concern and stated that she could help me, when others that I had spoken to previously did not.

She took care of my problem as soon as I told her what was going on. I been calling weeks ahead to get it resolved. Everyone I talk to was telling me to call back in a couple of days.