Customer Care - Dallas, Irving, TX

My question and concern was answered promptly and solved my concern.

I have been told multiple times by several agents that my PMI Removal was approved and was sent for processing. I received a call saying to call back to resolve "an issue on my account." I called back and was told by Erika that my request was...

Bennie was Very polite and answered all my questions

They always treat me with respect

easy dealing

The issue with my escrow check was resolved .

Ericks was a true professional and caring to my situation.

The representative was very professional and explained everything I needed to do in good detail. She was a pleasure to deal with.

My escrow amount is still wrong - i've called 4 times and each time i was told it would be addressed by the following week but it still is wrong. This needs to be addressed ASAP.

Take automatic monthly payments info into account when figuring surplus/deficit. If the top brass had done their job, I wouldn't have had to have called. Further, if I have a deficit, and if you send me a deficit payment notice, you should...