Customer Care - Dallas, Irving, TX

Great service

Dylan was very professional and helpful with info I had called about.

A real person provided a quick, knowledgeable response Without a long wait time

Suggestion: When you ask us to call you back, please specify which department we should go to. We have to guess which of many options to select.

He answered my question.

I asked my question. He answered it and then he simply hung up. No goodbye, have a nice day, or anything of the sort. It was surprising, especially since it was a pleasant call on both our parts.

I have called to BSI other times and this is the first agent who had a very bad tone to her voice, started reading disclosures before even confirming anything with me. Made me feel bad bcause I was calling in to pay escrow difference was not...

All good. Very pleased.

Pleasant interaction

My concerns were taken care of immediately!