Customer Care - Dallas, Irving, TX

Mauricio was knowledgeable and was able to answer my questions

It was good

Professionalism

Hire people that actually want to help your customers. Train them with better customer service etiquete

Dylan listened and made sure he understood what we were asking. He was patient and attentive. He has great customer service skills.... It was a pleasure... Thanks Dylan... The Parkers

Pier. Palumbo

Nice that a large lender thought about the needs of its Florida customers after a huge storm event.

He was calm and seemed genuinely concerned about my financial situation and gave me good advice to possibly fix my matter. Thank you

I had originally called because I had a letter showing that my automatic payment had been canceled. They told me the loan was sold so I called that lender and that lender had no record of my loan so then I called you back and you started working...

The people at BSI are great to work with and talk with.