Customer Care - Dallas, Irving, TX

Answered quick, one person to resolve. Desiree was pleasant and empathetic to my concerns. Issues was explained and resolved.

Very pleasant mannered rep to speak with, answered all my questions and concerns easily and informatively. I was very happy with the service I received during this call.

Extremely frustratingly difficult to get to a live agent

Accurate and to-the-point discussion, well done!

Estella answeredd my question. BSI has not been a good experience overall. Shortly after BSI took over as my loan servicer, my credit score dropped 20 points! The reason listed was "new loan account." That's unacceptabl.

Esperando que me lleguen los documentos que pedí

Someone tlaking to Brandon about professional and how to treat customers. he couldn't explain how my house insuance didn't get paid 6 months cpuldnt assure it would be paid in december and claimed he was the only person to talk too . He also...

6/10......

He did great follow up and had answers to my questions within 1day!

just get back to me I have too intitate everything, still have not heard a thing about a home equity line