Customer Care - Dallas, Irving, TX

I called about phone calls I have been receiving about paying off a loan. They were insolic and it was annoying to me. I called to find out about those calls and to confirm my payout status request. Tamara couldn't be expected to know that...

My question was answered quickly and efficiently

During catastrophic loss and people calling in to discuss their options to continue their loan or option to set up escrow account, you need people who can clearly and COMPASSIONATELY explain the options. I received no useful support after 2...

I was transferred to LOSS department and wanted to ask what the process was for maintaining my mortgage following catastrophic loss. They did not understand my questions. (first call) and transferred me back to customer service where I was...

Good customer service

I my problem will be solved if i receive my check in the mail before the 17th of January.

No additional

I got my issue resolved. BTW, my score of 5 for the likelihood of recommending BSI is because I don't know how to do so. BSI took my loan from another lender.

Customer service was excellent

Yoranne went above and beyond to help figure out my issue. I had called 2 times before and both people brushed me off, gave me mis-information, and ended the call with sending me statements to get me off the phone. Yoranne was on the phone...