Customer Care - Dallas, Irving, TX

I've been having an ongoing issue that no one has been able clearly explain and show documentation to clarify . I'm promised return calls that don't happen and when speaking with Marquita, iI began to have hope that my issue was going tk be...

I was told that someone would call me within 48 hours. No one tried to reach out to me, and it has been over 72 hours.

Mauricio was very unprofessional and hung up on me instead of trying to handle the situation

no complaints

She was pleasant and ensured my questions were answered.

She was excellent.

Very nice lady to talk with. Got my payment done. Much better experience than it was the month before with the other lady that didn't act like she even cared. Like I said great experience this time around thank you Mark

I was calling to change the points of contact on my account. My wife handled everything financially and she passed away before the holidays. Michael not only resolved the issue, but went above and beyond to show he genuinely cared about my...

He was able to take care of my request.

Fire her. I had an issue that she had no idea or care to help me with