Customer Care - Dallas, Irving, TX

I felt heard

I had a great experience because I didn't have to wait long. She was friendly and invaluable.

Resolved my inquiry, very knowledgeable and understanding.

knowledgable staff but it was a little hard to understand the issue

The Rep was efficient. However, the Rep seemed a bit impatient with my question and was a bit dismissive of my pointing out that the Auto Pay amount shown on my online account was not consistent with either my former payment amount or my new...

Having one point of contact

Estella was very helpful

Actually take the time to explain to me how escrow works and why it is affecting me. Propose a solution. Don't be dismissive and rude when answering questions.

Make sure taxes get paid on time and have representatives be more caring and understanding

Estella was very knowledgeable, had patience, and made me feel much better than when I first called.