Customer Care - Dallas, Irving, TX

Your people could actually do what they say they are going to. I have called three times on the same issue and all three said the problem was resolved but I still see no resolution. It is because your poor customer service that I would not...

Desiree Gould was outstanding in her customer service and patience and education and professionalizm

I was able to make my payment. Due to a pending recast I couldn't make it online. Since it was a simple reason for calling I rate it as ok. Nothing special or complicated needed to be addressed.

It happened quickly and clearly

Was sent the paperwork that i need to complete to solve my problem

after almost a year of trying to get a partial lien release , it would be very nice to finally get a copy of the appraisal and a letter of approval. Thanks

Call answer quickly. Agent was understanding & patient with my questions. Rate the agent a 10+

Last time the individual took out too much money . I hope my experience in March when I called in to make my payment I'm gonna get the individuals name exact time ID number etc. I hope my experience will be a little better at this point I'm...

Exceptional

The person I spoke with was fine, the issue I called about was not resolved and no real solution provided.