Customer Care - Dallas, Irving, TX

Estela was great my concern is with the online system. it is difficult to use. I was unable to obtain my documents which is why i contacted a live person

because she answered all my inquiries

Roseanna went above her duties of customer care to assist with my inquiries regarding an increase in my mortgage payment and informed me what the increase was for (flood insurance). She was very thorough and provided me with steps to take to...

Beacuse she was the only representative that provided me with the correct information

I Would like to print out my monthly statements.

It was good he was very respectful. Understood me

Very helpful..

Tamara Explained my situation and gave me some knowledge.

Adding an address barcode to the payment coupon.Check your mailroom procedure for receiving mail from the USPS. The USPS does not take three weeks to deliver mail. Your internal system must be disorganized to take so long to post a payment...

I honestly cannot remember the last time I had such a great experience calling into a help desk. Desiree was very intelligent to figure out my problems quick, addressed them even faster and I swear I was off the line with her in like 2 mins....