Customer Care - Dallas, Irving, TX

I EXPLAINED MY SITUATION TO ALANA AND SHE GUIDED ME TO AN EASY WAY TO MAKE A PAYMENT WITH HER ON THE PHONE. IT WAS QUICK AND EASY.

Efficient & friedly

I purposely send my payment from my bank to arrive at BSI on ir by the 20th of the month prior to the month due, on more than one occasion you held my payment past my due date before processing it stating you hadn't received it yet, I don't...

Mauricio alleviated my concerns perfectly.

Alanna was able to simply help me know I had the correct information to do the wire transfer.

Desiree was very helpful and so polite She understood my need anf helped me

Alanna was so kind and patient with all my questions as a first time homebuyer this is all new to me but she was awesome

Follow through with request to resolve issue with online access to our account.

Very professional service. My questions were answere. Am happy

Maria Leon