Customer Care - Dallas, Irving, TX

I gave an Ok, because this particular issue has happened before. In the past I have paid the overage and it was still added to my payment. This particular issue tookn3 attempts.

I called to get replacement tax documents for 2024. She said it would only take a couple of days. No problem. It only took two hours.

Very helpful

Elizabeth was very knowledgeable about my inq and taught me a lot.

He resolved the request that I had and he fixed the complete mess up that the previous rep, Marquita did to our auto payment plan. The only problem was after everything has been established and the bi-weekly auto payment has been set up, the...

The reason I called was to set up a new, bi-weekly auto payment with additional principal payments added. Instead the auto payment was completely removed. After calling a second time and speaking with a different person the auto payment was...

She was polite and professiona.

Desiree was helpful and pleasan, she represented the company very well.

Overall good service

Quick to the point and knowledgeable