Customer Care - Dallas, Irving, TX

Needed something I couldn't find. Called customer service, and they were very helpful. Thank you for your help!

After receiving the March escrow reevaluation I went in and changed my monthly payment. I increased my principal portion to cover approximately 4 months principal, every month. Plus an additional $15 per month into escrow. New monthly payment,...

Send me the payment history I have asked for

Everything was great.

timely and efficient.

staff members promised to call customers back and never call. They won’t follow up on customer request, the next time the customer call they start the process over. This will go on and on and on with no resolution .

I called to make a partial payment, went smoothly. I asked for how much I had left and realized she gave me a rather large number that I will check next week.

Mauricio did not understand my problem. I had to explain to him that I emailed my 2025 assessment record months ago to customer care and was calling to follow up, as no recent escrow analysis has been done. He told me he would add that to my...

He was knowledgeable and personable

It seems like BSI don't want me to keep m current payment 2200 the mid is making it 3600 I asked to let me pay some of my past due and make monthly payments for the rest along with regular payments so I can keep current payments please