Customer Care - Dallas, Irving, TX

By not enrolling me in paperless option in the first place Elizabeth Tan did an excellent job in handling my problem .

Marquita quickly gave me the answer I was asking for.

So nice and friendly. Non judgmental of my situation.

Ive called 5+ times to deal with my past due balance situation and it seems like help is unwilling to be found despite near constant email offering help.

Tamara was knowledgeable regarding my question and answered all my questions to my satisfaction.

customer satisfaction

Very good my

Desiree was very knowledgeable about how to resolve my issue. She was extremely professional and I hope next time I call, she is the person that answers

Very professional

Robert was the only person, after multiple calls, able to get answers about my PMI removal request