Customer Care - Dallas, Irving, TX

Great customer

Very pleasant and helpful

Better prepa staff

great job Ericka

I just sold my house and needed the info you needed to get the final payoff

Needed to make a payment with 2 different accounts and representative was able to assist.

Customer service personnel was able to answer all the questions.

my personal information, including my personal phone number was share with Third parties I had to call my phone carrier to change my phone number because I was getting ridiculous amounts of calls from all different states really bad for me

She resolved our problem easily and explained why our payment amount had changed. I am disappointed though that we now have a 30 day late because our payment was $50 short due to a lack of communication on the part of BSI. We should have been...

She answered my question. And resolved my problem without multiple phone calls.