Customer Care - Dallas, Irving, TX

All my questions were answered!

I’ve spoken with Mrs. Robison several times, and I’ve noticed that she often seems a bit frustrated or impatient during our conversations. For example, she frequently sighs when I share information about my payments. I understand that things...

Friendly..good

IT WAS GREAT!!!

By doing nothing.

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Tamara was one of the nicer people I've spoken to. She had to research some answers but the hold time wasn't too long. No one has ever followed through on calling me back so these surveys likely go nowhere. I plan to payoff this loan this week...

Vommunicate better Return calls and emails from customer care

Michael was polite and very helpful on the first (and only) call.

Great experience