Customer Care - Dallas, Irving, TX

Rep was knowledge and pleasant and friendly

It's kind of tricky because I spoke to her on Friday and she had approval from supervisor for me to make payments so I called today to make payments the two payments were missed because of the frauding account which I showed them and can prove...

Listen and help

everything went well she was very professional. Thank you for all you do.

I received fast, efficient and understanding help.

Be more courteous, helpful and listen better.

It is hard to get someone who has the answer to your problem. I don't like talking to people that are not in America

I think that the customer service needs more understanding and show empathy to people that are trying to make their payments. When I ask a question it feels like they just want to get off the phone. Every time I call it's always because they...

I called to request a refund of a late charge. I provided proof from my bank that the payment was sent on time. The person I spoke to, said "okay" but gave me no information as to how and when the refund would be made

Everything was on me No possibility of computer error in me changing to email statements. Never received any statements email or mail for period of time she said I requested change to email. I received a statement only after she sent one. Until...