Customer Care - Dallas, Irving, TX

My questions and concerns were addressed and handled with professional courtesy and understanding.

Was professional and was able to quickly answer my question.

Dylan was very knowledgeable, took his time explaining to me, made sure I understood.

Because my issue was resolved, thanks again Desiree!!!!

Professional

Check all your online reviews!! You know how you could do better but you dont don't care. You know we're trapped, especially if we have a good rate, and have all the control. Yoy make zero effort to work with your customers

Very professional and informative. Knew my needs and met them

Have better communication strategies in place for customers approaching the end of their loan period. If I knew the proper procedure ahead of time, I could have saved myself ( and your employees) some time and trouble. Also, why send me a supposedly...

Erika was great, but she had to work with established policies. She worked within that frame and got me to an answer. The woman has practical sense!

Ms. Nava was really helpful and professional and answered all my questions.