Customer Care - Dallas, Irving, TX

My loan was sold to you and I was concerned about making my payments. She helped me set up auto pay. She was very helpfull and put my mind at ease.

Too many prompts to get where i wanted

noce, professional, offered alternate escro plan

Maybe it could have been more clear on what is happening with my mortgage?

Erika listened to and resolved my escrow concerns

He was effecient, professional, and a friendly. Fixed my issue fast! Best expereince with a BSI associate I've had in the four years I've had this mortgage.

my issue was resolved with no problems

None this is it

Super efficient. i would like to see info on loss payee check endowments on the web, would save me a call

Easy to deal with