Customer Care - Dallas, Irving, TX

Michael was very helpful and considerate and explained well. He assured me that he'd made note about not having a late fee due to the transition. He also informed me the auto pay form I sent had not been received yet.

long story

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customer service

Very helpful just hope the figure out what happened to my July payment wesbanco said they sent on July 1st with the transfer on the loan this is very important to me please make sure it gets resolved

took a long time to get to a human

Elizabeth was a tremendous help, she explained everything to me and apologized to me for being sent the wrong paperwork which really had me confused. She explained to me step by step how the process goes and what steps to take going forward....

She knew her job very well

just stressful having new lender and not feeling like everything was handled seamlessly

He did not have the explanation regarding the insurance documents. I was a loan that was assumed from Premier Bank/Wesbanco and the system was not fully updated. My insurance agent called and did not get a clear answer either.