Customer Care - Dallas, Irving, TX

Awesome experience

Yoranne took the time to hear what I was asking and answered me in a very respectful manner. She had knowledge of my question.

Unable to answer my question as to why my PMI removal request was denied.

He did his best to help me, however, it is a mess because another bank and previous mortgage holder have created a fiasco...

All questions were

Kevin was very polite and worked hard to resolve my issue of verifying proof of insurance.

They understood what I was asking and took care of it.

Brandon Hailey did the best he could. My dissatisfaction is with BSI in general, not Brandon. I have been calling for 3 months now to resolve an escrow account that never should have been set up in the first place. I have spoken to numerous...

Marquita was very knowledgeable and helpful in resolving issues.

Mr. Smith answered all my question in a manner that I understood. He was patient with me and I felt at ease talking to him. He did, however, not know the winning numbers to the next lottery so that is why your getting a great rating instead...