Customer Care - Dallas, Irving, TX

You're getting better at customer support and service. But you have not topped the mountain. Ronda Posey is the only person in you organization that knows the proper way of treating your clientele. Thank

Resolve the error BSI has created. My loan was in good standing and paid up until June, 2025 with Wesbanco. For some reason BSI seems to think the loan was in arrears when they purchased it in July. Therefore, my August payment was applied...

It was okay because things were satisfactorily handled and taken care of quickly. I did not initiate the call, my escrow company did, they needed a payoff amount for my loan, and needed my permission to get it. The 3-way call handled it and...

Helpful understanding kind very professional

Thank you for showing kindness to my so complicated situation. I am grateful!

It was quick and easy to get money transferred to our escrow

Good experience.

Roseanna understood the reason for my call and was very helpful. She quickly handled setting up for refund of extra monthly payments I accidentally had been making for a few months. Before finishing the call she mention she would be happy to...

He was nice

More knowledge to improve customer service