Customer Care - Dallas, Irving, TX

He was able to break down the issues I was having and solution on getting it resolve.

Listen to customers need and a willingness to help resolve issues.

Very moody and rude, talked to me like if i was bothering him .

Desiree went above and beyond to make sure she resolved my issues. She did not tell me to send my papers in, she made sure what I needed was done.

Tamara made me feel like my inquiry was a valid reason to call and once I got off the phone with her about an hour later the payment was deducted from my account.

Question effectively resolved.

Easy to talk to. Understood my request and gave effective instructions.

It would have been better if he mentioned if the payment to USAA was part of a bulk payment and if the payment had cleared

It was extremely difficult to understand Marquita.

agent was very knowledgeable and helpful