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Customer Care - Dallas, Irving, TX

Irving, TX
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5 Star
69%
4 Star
14%
3 Star
7%
2 Star
7%
1 Star
4%
Reviews from Web
  • for
    Michael Metts
    SFTP
    N
    NICHOLAS S
    Posted on September 9th, 2025 03:03 PM
    Michael was great. To get to him...or a live person was terrible
    Reply from Michael Metts
    October 30th, 2025 10:48 PM
    I'm grateful for your kind words about my assistance, Nicholas. I'm sorry to hear that reaching a live person was difficult. Your feedback is valuable to me, and I will look into making this process smoother. If there's anything else I can...
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  • for
    Bennie Graham
    SFTP
    A
    ALEX D
    Posted on September 9th, 2025 01:08 PM
    first, making an effort to answer my call in a timely manner. Second, transferring me to other department without providing me with a number in in case we get disconnected
  • for
    Dylan Wyatt
    SFTP
    J
    JEROME B
    Posted on September 9th, 2025 01:03 PM
    Very pleased!
  • for
    BOCKMAN ANNETTE
    SFTP
    C
    CAROLYN M
    Posted on September 9th, 2025 01:02 PM
    She was very kind and friendly, Very good customer service skills.
  • for
    Bennie Graham
    SFTP
    A
    ASHLEY B
    Posted on September 9th, 2025 12:11 PM
    Great customer service
  • for
    Alanna Evans
    SFTP
    S
    SUSIE A
    Posted on September 9th, 2025 12:08 PM
    The Answers were answered ..
  • for
    Marquita Bailey
    SFTP
    R
    RALPHIE C
    Posted on September 9th, 2025 02:12 AM
    Very polite and answer all my question.
  • for
    Haven Epps
    SFTP
    J
    JESSICA R
    Posted on September 8th, 2025 11:15 PM
    Haven was understanding and took action to resolve my issue.
  • for
    Michael Metts
    SFTP
    C
    CYNTHIA F
    Posted on September 8th, 2025 08:56 PM
    Michael was very understanding of my situation and assured me everything would be okay. Thank you!
    Reply from Michael Metts
    October 30th, 2025 10:48 PM
    I'm glad to hear that I was able to provide reassurance during your situation, Cynthia. If you have any further questions or need additional assistance, feel free to reach out. Thank you for your kind words.
  • for
    ERICKA ROBINSON
    SFTP
    R
    RICHARD H
    Posted on September 8th, 2025 07:40 PM
    Just was ! .........................................................................
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    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance

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